Service standards - complaints and compliments

The UK Border Agency aims to offer a fair and professional service to all our customers.  We welcome feedback it helps us to see where we need to improve

If you have any comments, or are concerned about the standard of service you received, please let us know. We investigate all complaints fully and will send you a reply within 20 working days

• If you wish to complain about the service you received from the UK Border Agency at this High Commission, please address your complaint to the Entry Clearance Manager at Locked Mail Bag 212, Waigani, NCD, PNG, or by e-mail ukinpng@datec.net.pg

If you are not satisfied and wish to make an offical complaint please write to the British High Commissioner at the above postal or email address or Consular Directrate, Foreign and Commonwealth Office, Old Admiralty Building, Spring Garden, London SW1A 2PA